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CUSTOMER SUPPORT

Luxe is committed to providing exceptional customer support. We are here to assist you in any way we can, whether you have inquiries about our products or need help with your orders. Feel free to reach out to us for a seamless shopping experience.

Have any questions or concerns? Our team is dedicated to addressing your needs. You can contact us at luxe.thanushsakthivel@gmail.com

1. Order Confirmation

  • Once an order is placed, our team will contact you to confirm all details and specifications.

  • A preview photo of your product will be shared before final confirmation, as colors and appearance in photos may vary slightly depending on lighting or screen settings.

  • Only after your approval will we provide the estimated shipping timeline.

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2. Payments

  • All prices are inclusive of taxes.

  • Free shipping is provided on all orders.

  • Payment is requested only after confirmation of order details and preview approval.

  • Currently, payment is accepted only via UPI.

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3. Shipping & Delivery

  • Shipping timelines will be communicated after order confirmation.

  • Delays caused by courier/logistics providers or unforeseen events (such as natural disasters, strikes, etc.) are beyond our control.

  • Customers will receive regular updates via email regarding order and shipping status.

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4. No Returns / No Refunds Policy

  • Due to the customized nature of our products, we maintain a strict No Returns, No Refunds policy.

  • We confirm all order specifications and share a preview photo before requesting payment, ensuring accuracy before production/shipping.

  • This policy also reflects our eco-conscious approach, reducing waste from unnecessary shipping and packaging.

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5. Cancellations

  • Orders may only be cancelled before confirmation.

  • Once confirmed and paid for, cancellations will not be possible.

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6. Product Variations

  • Slight variations in color, weave, or finish may occur due to natural fibers, dyes, or screen displays. These are not considered defects.

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7. Environmental Commitment

  • As part of our sustainable values, we discourage unnecessary returns and excess packaging.

  • By purchasing with us, you support mindful consumption and environmentally responsible practices.

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